Initial Separation & Settling In: We encourage orientation visits to our centre to familiarise both children and parents before the first day. The separation anxiety to both children and parents is quite a normal feeling that may continue for a while and parents are welcome to stay as long as possible. We suggest that before the first day of attendance, you explain to your child about our Early Learning Centre and the wonderful, happy times they will have there. If you have any apprehensions or are unsure of what to do, please talk to one of our staff.
Arrival & Departure: We have electronic sign and and out at our centre and parents need to do this at drop off and pick up If you require another person (not named on your Enrolment Form) to collect your child in an emergency, please contact the Centre to make arrangements, the new contact person must show PhotoID for identification purposes.
Communication: Storypark helps educators, children and families:
improve understanding of each child’s interests and abilities so they receive even better support
deepen relationships and strengthen communication
share videos, photos and text capturing children’s learning and development
create a portfolio of your child’s learning that travels with your child and can be accessed by you forever
reinforce experiences and deepen children’s learning
capture family culture and heritage
involve the children in their portfolio
interact quickly and effectively through iPhone, Android and tablets
create smooth transitions when your child moves from one educator/centre to another.
Parents are encouraged to regularly communicate with their child’s Teachers. This can be in person, by phone or written messages in the communication books. .
If you have any concerns regarding the care and educational journey of your child, please talk to the Director or your child’s Teacher. WE ARE ALWAYS HAPPY TO ASSIST.
Weekly Fees & Payment Procedures:
Child Care Benefit may be available to you. Please ask at Reception about the procedure for claiming CCB and CCR
An enrolment fee of $25 is payable on enrolment and is non-refundable and includes a free bucket hat.
Fees are payable weekly or fortnightly and must be one  week in advance. An initial payment during the first week, then for the first three  months it is a requirement of our centre that all fees are to be paid via either Direct Debit payment system. Parents can then choose to remain on one of these options or pay fees using our Efptos machine located in the front foyer. Our centre DOES NOT accept CASH /CHEQUE or AMERICAN EXPRESS CARDS. Fees are payable for SICK DAYS and PUBLIC HOLIDAYS, and two weeks notice is required for family holidays to claim the 50% Holiday Rate. Cancellation of care requires two weeks written notice.
Child Care Benefit and Child Care Rebate
Child Care Benefit [CCB and Child care Rebate [CCR] is a subsidy provided by the Commonwealth Government to approved long day care Early Learning Centres, [Kindergartens] family day care schemes, registered carers, outside school hours care programs and occasional care services. This subsidy is then used to reduce the amount that parents are required to pay to the centre. Parents may apply for Child Care Benefits and Childcare Rebate through their local Family Assistance Office on 136150 and quoting our provider number which you can obtain from the Centre Director.
Child Care Benefits and Childcare Rebate are based on each family’s income and the onus is on each family to ensure they have a current Assessment Notice in order to receive the benefit. Full fees will be charged if you do not have a current assessment. In order to receive Child Care Benefits, parents must sign each child in and out every day they attend care. On return to the centre after any absences, parents also must sign the attendance sheets indicating a reason why the child was away to ensure that Child Care Benefits is given during the absence. It is also important that the centre has the child's Customer Reference Number as well as the Parents Reference Number to enable the centre to link the child to Centerlink.