Operations
Initial Separation & Settling In: We suggest that before the first day of attendance, you explain to your child about childcare and the wonderful, happy times they will have there. If you have any apprehensions or are unsure of what to do, please talk to one of our staff. Arrival & Departure: If you require another person (not named on your Enrolment Form) to collect your child in an emergency, please contact the Centre to make arrangements, the new contact person must show PhotoID for identification purposes. Communication: If you have any concerns regarding the care and educational journey of your child, please talk to the Director or your child’s Teacher. WE ARE ALWAYS HAPPY TO ASSIST. Weekly Fees & Payment Procedures: Child Care Benefit may be available to you. Please ask at Reception about the procedure for claiming CCB. An enrolment fee of $25 is payable on enrolment and is non-refundable. It will cover the cost of the Centre T-Shirt and SunSmart Hat. A FEE BOX is located near the office and parents are able to pay either by EFPTOS,Credit Card Payments or by a Direct Debit. Our centre DOES NOT accept CASH /CHEQUE or AMERICAN EXPRESS CARDS. Fees are payable for SICK DAYS and PUBLIC HOLIDAYS, and two weeks notice is required for family holidays to claim the 50% Holiday Rate. Cancellation of care requires two weeks written notice. Child Care Benefit Child Care Benefit is a subsidy provided by the Commonwealth Government to approved long day care child care centres, family day care schemes, registered carers, outside school hours care programs and occasional care services. This subsidy is then used to reduce the amount that parents are required to pay to the centre. Parents may apply for Child Care Benefits through their local Family Assistance Office on 136150 and quoting our provider number which you can obtain from the Centre Director.
We encourage orientation visits to our centre to familiarize both children and parents before the first day. The separation anxiety to both children and parents is quite a normal feeling that may continue for a while and parents are welcome to stay as long as possible.
Please remember to sign your child in and out each day, including any absent days your child might have.
Parents are encouraged to regularly communicate with their child’s Teachers. This can be in person, by phone or written messages in the communication books. However, messages for the Director can be left at the front Desk in the Director/ Parent Communication Book, or via an e-mail. Noticeboards throughout the centre will display upcoming events and important information. Personal information and monthly newsletters will be placed in each of the Parent Pockets available.